Frequently asked questions

FreshlyVault is the official self-service download portal for Freshly Squeezed Samples customers. It holds every order placed with us — going back 10+ years — so you can re-download files and prove ownership for tracks you’ve signed or licensed using our products. Read more on the about page.

Paste any one of your PayPal transaction IDs into the lookup form on the home page. We match it against our order records and show you every order linked to your PayPal account — no need to look each one up separately. No account, no password, no email verification step.

No. One is enough. Any single transaction ID identifies you as a buyer, and the lookup then surfaces every order you’ve ever placed with us. Pick whichever PayPal receipt is easiest to dig out and the rest of your history comes with it.

One exception: if you used different PayPal accounts for different purchases (e.g. a personal account and a studio one), each account counts as a separate buyer in our system. Look up one transaction from each account, or contact support and we’ll merge them for you.

Yes, it’s safe. A PayPal transaction ID is a random 17-character reference number generated by PayPal — it’s not a password, not a card number, and it can’t be used to charge anything or access any PayPal account. The only thing it can be used for is looking up the order it’s attached to on FreshlyVault.

Each downloadable file we hand you has a short-lived link, a per-file download cap, and a per-file unique-IP cap to stop a leaked ID from being used by other people. Treat it like a discreet reference number rather than a public detail, but don’t worry about pasting it into the form here.

Yes, completely. There’s no fee, no subscription, no upsell. If you bought something from us at any point in the last decade, you can re-download it here for as long as the site exists — which is the point. FreshlyVault is run as a long-term archive for existing customers, not a sales channel.

The transaction ID is held by PayPal, not by us — so look in PayPal’s own records:

• The original PayPal receipt email sent to you at the time of purchase. Search your inbox for “Receipt for your payment to Creative Nevada Limited” (Creative Nevada Limited is our legal entity — that’s how it appears on PayPal). The transaction ID is listed near the bottom. This works whether you had a PayPal account or paid as a guest.
• Your PayPal activity history at paypal.com/activity (account holders only). Find the payment, open it, and copy the Transaction ID.

It’s typically a 17-character string of mixed letters and digits, like 1AB23456CD789012E. Our own order-confirmation email doesn’t include the transaction ID, so don’t waste time hunting in our emails — it’s only ever in PayPal’s records.

Occasionally PayPal records a different transaction ID than the one on your receipt — usually when a payment was held pending then settled later, PayPal generates a new ID for the settled transaction. If your receipt’s ID doesn’t work, email support with the receipt details and we’ll match the order manually.

Don’t worry — email us with as many details as you remember (product name, approximate purchase date, name on the PayPal account, the email you used at the time) and we’ll match the order manually. We’ve got records going back over a decade — we’ll find it.

The old freshlysqueezedsamples.com user accounts couldn’t be carried across to our new system during the migration. Every order, though, was originally processed through PayPal — so we use those records as the source of truth. Anchoring to the PayPal transaction ID also means it works even if you’ve since changed inbox, lost access to your PayPal account, or checked out as a guest. As long as one PayPal transaction exists, we can match it.

We rate-limit the lookup form to prevent abuse. If you’ve submitted several requests in a short window — especially failed ones — you may need to wait a few minutes before trying again. If you’re consistently being blocked, email us.

Each file has a generous download cap and a limit on how many different locations (IP addresses) can grab it. Normal use never trips these — they exist to stop people sharing their links. If you legitimately need a fresh batch of downloads (new laptop, drive failure, library re-organisation), contact support and we’ll reset them.

Yes — every order, every downloadable file, and every licence is preserved exactly as it was at purchase. We have records going back over 10 years.

The old freshlysqueezedsamples.com user accounts couldn’t be carried across to our new platform, which is why FreshlyVault uses your PayPal transaction ID instead of a password. There’s no account to lose access to here — as long as a single PayPal transaction exists, you can re-download any time. Forever.

Yes. Each order page shows the transaction ID, purchase date, and the products included. That’s normally everything a label, distributor or sync agency needs to confirm ownership. If a counter-party needs anything more specific, get in touch.

If you’ve found your order but a specific product is missing from the downloads list, email us with your transaction ID and the name of the product you’re looking for — we’ll find it and send you a fresh download link.

This can happen for a few reasons: very old orders sometimes need to be matched up by hand, retired products may have been moved into our archive, and bundles that have since been restructured can occasionally lose a child product in the migration. None of it means you’ve lost access — we still have everything on file, it just needs a manual nudge.

Every product downloads as a single ZIP file. What’s inside depends on the product:

• Sample packs — 24-bit WAV files (drum hits, loops, vocals, one-shots, construction kits)
• Synth presets — native preset banks for the synth in question (Sylenth1 .fxb, Spire .spire, Massive .nmsv, Serum .fxp, Z3TA+ .z3p, etc.)
• MIDI packs — standard .mid files, drop-in for any DAW
• Templates — the original DAW project file (Ableton .als, FL Studio .flp, Logic .logicx) with all bundled audio + presets
• Courses — video files and accompanying PDFs

Unzip with anything — macOS Finder, Windows Explorer, 7-Zip, The Unarchiver. No special software needed.

Very little. FreshlyVault holds:

• The email and name on the PayPal account you used at purchase time
• The PayPal transaction IDs and which products were in each order

We do not store:

• Your physical address — these are digital downloads, we never needed it
• Your card or bank details — PayPal handled the payment and never shared any of that with us
• Any passwords — there’s no account to log into here, so there’s nothing to leak
• Anything from the old freshlysqueezedsamples.com login system — those accounts weren’t carried across the migration, so any legacy account data is gone

No marketing profile, no third-party tracking, no personalised analytics. The full privacy policy has the details.

Yes. Email us from the address on your PayPal account and ask for deletion. We’ll scrub your email and name from our records and keep only the bare transaction reference for our own accounting (UK law requires us to retain proof of sale for a few years). After scrubbing, the lookup form won’t find you any more — the account effectively disappears from FreshlyVault.

FreshlyVault is for existing customers only — we don’t sell new products here. While the main freshlysqueezedsamples.com store is being rebuilt, our latest releases are available on:

• Splice
• Producer Loops
• Reveal Sound (Spire preset packs)

No. Purchases made through third-party stores are managed by those stores. FreshlyVault only contains orders placed directly through freshlysqueezedsamples.com. To re-download a Splice, Producer Loops or Reveal Sound purchase, log into the store where you bought it.