Get in touch

Need help with a purchase or your downloads? We’re a small team and we read every email — you’ll get a real human reply.

Email us

[email protected]
We’re a small team — a real human reads every email and usually replies within 1–2 business days.

Fastest path: email us from the address you used to buy (your PayPal email, or the old freshlysqueezedsamples.com account email). That one detail lets us match your order in seconds — often a same-day reply during business hours, not days.

Compose an email

When to get in touch

Can’t find an order — the lookup form doesn’t match your details, you’ve forgotten which email you used, or the product isn’t in the dropdown.
Download trouble — a link won’t work, a file looks corrupted, or you need a fresh link.
Proof of purchase — you need a transaction record for a label, distributor or sync agency.
Anything else — licence questions, account changes, or anything not covered in the FAQ.

What to include

The single best thing you can do: email us from the address you used to buy. If we recognise the sender, your order is one click away on our side — no digging, no manual lookup.

If that’s not possible (different inbox now, lost access, can’t remember), send one or more of:

The PayPal email address used at the time of purchase — even if you can’t email from it any more, tell us what it was.
The product name and approximate purchase date.
The name on the card or PayPal account.
A PayPal transaction ID from the original receipt, if you happen to have one — it doesn’t work in the lookup form (the receipt prints the buyer-side ID, we store the seller-side one) but on our side we can map it.

Don’t worry if you don’t have all of these — even one or two is usually enough for us to dig out the record. We have orders going back over 10 years on file.