Get in touch
Need help with a purchase or your downloads? We’re a small team and we read every email — you’ll get a real human reply.
Email us
[email protected]
We typically reply within 1–2 business days. The more detail you can include up front,
the faster we can sort it.
When to get in touch
- Can’t find an order — the form can’t find your purchase, or none of your PayPal transaction IDs work.
- Download trouble — a link won’t work, a file looks corrupted, or you need a fresh link.
- Proof of purchase — you need a transaction record for a label, distributor or sync agency.
- Anything else — licence questions, account changes, or anything not covered in the FAQ.
What to include
To help us find your order quickly, please send one or more of the following:
- Any one PayPal transaction ID from any of your orders — finds the order instantly and we can pull every related order from there.
- The PayPal email address used at the time of purchase.
- The product name and approximate purchase date.
- The name on the card or PayPal account, if you remember.
Don’t worry if you don’t have all of these — even one or two is usually enough for us to dig out the record. We have orders going back over 10 years on file.